Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging where applicable. You’ll also need the receipt or proof of purchase.

Starting a Return

To request a return, contact us at shophello.elevate.tech@gmail.com before sending your item back. If your return is accepted, we will provide instructions explaining where and how to return your item.

Do not send a return to an address shown on the original package unless we specifically instruct you to do so. Because some Elevate Tech products are fulfilled by third-party fulfillment partners, the correct return location may vary by order.

Items returned without first requesting and receiving return authorization may not be accepted.

Return Shipping

Return-shipping responsibility depends on the reason for the return. If an item arrives damaged, defective, or incorrect, contact us so we can review the issue and provide the appropriate resolution. For returns based on a change of mind or other non-defective reason, the customer may be responsible for return-shipping costs. We will explain any applicable return-shipping requirements before the return is authorized.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us as soon as possible at shophello.elevate.tech@gmail.com with your order information and, when appropriate, photos showing the issue. We will evaluate the problem and work to provide an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items that cannot be returned for health, safety, or hygiene reasons once opened or used. Products damaged through misuse, improper installation, unauthorized modification, or normal wear and tear may also be ineligible for return.

If you are unsure whether your item is eligible, contact us before returning it.

Exchanges

We do not currently offer direct exchanges. If you would like a different product or variant, request a return for the original item. Once the return is accepted, you may place a separate order for the replacement.

Order Cancellations

Cancellation requests may be submitted within 24 hours after an order is placed. Contact us at shophello.elevate.tech@gmail.com as soon as possible with your order number.

We will make reasonable efforts to cancel the order. However, fulfillment can begin quickly, and a cancellation cannot be guaranteed once an order has entered processing or has shipped. If the order can no longer be canceled, you may request a return after receiving it in accordance with this Return and Refund Policy.

Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank or credit-card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact us at shophello.elevate.tech@gmail.com.

Contact

Questions about returns, cancellations, or refunds can be sent to:

Elevate Tech
shophello.elevate.tech@gmail.com